Returns & Exchanges Policy

We want to ensure that your shopping experience with us is enjoyable and satisfactory. However, we understand that sometimes things may work out differently than planned. If this happens, we have a general return/exchange process to help you.

General Return/Exchange Process

Step 1: Initiate Your Return & Exchange
If you need to initiate a return or exchange, please send us through our contact form with your order number, and our customer service team will provide you with professional and helpful suggestions to help you with the return & exchange process.

Step 2: Ship Your Product Back
After we approve your request and provide our return/exchange address, please return the item within 7 days by following our instructions. We recommend using a tracking service for delivery confirmation, as we can only issue a refund/exchange once we receive the product back. So that you know, we do not pay the shipping fee for returning products.

Step 3: Refund/Exchange
When we get your return, we will look over the item within 3-5 working days and process a replacement for an exchange or issue a refund.

Please note:
Before returning the product, please contact us to initiate the return/exchange process. Directly returning items outside of this procedure will not be accepted. Additionally, we only issue refunds/exchanges for items that are within the scope of our Return/Exchange Policy.

Return

Returns may be made within 14 days from the date you've received your items. Please do not send return items to the sender's address from the package you received. Please contact our customer service, to obtain the exact return address that matches your order. 

Non-Refundable/Exchangeable

We are committed to providing our customers with high-quality products and services. However, if you receive a defective product, we will gladly accept your return/exchange. Please note that sizing issues, change of mind, damages due to use, washing, self-repair, or other human interventions do not qualify as quality issues. 

To be eligible for a return/exchange, all items must be unworn, unused, and in the original condition with the original packaging and tags attached. We cannot refund any garments that appear to have been worn, washed, or altered. Please keep in mind that items sent to you as a replacement or exchange are non-refundable. Our customers are responsible for the return shipping costs.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items),  and personal care goods (such as beauty products, gym accessories, underwear, and socks for hygienic reasons). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items (price marked down), digital products or gift cards. These are final sale.

Please note that we are not responsible for any failed delivery attempts caused by customer negligence. Negligence includes but is not limited to refusal of shipment confirmation and incorrect or incomplete consignee information such as order address, contact number, or consignee name. In this case, we are unable to provide a refund. If you find that your order information is incorrect, please contact us with your order number and correct information as soon as possible. We are more than happy to help you.

Refund/Exchange

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

A restocking fee of $25 is applicable on all returns. Processing fees, shipping and custom duties are non-refundable.

If more than 15 business days have passed since we’ve approved your return, please contact us using our contact form.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

 

Thank you for shopping with us! We hope to see you again soon.

Best Regards